Privacy Policy
1. Introduction
Welcome to SASITEPAN. We value the trust you place in us when you visit our website or purchase our cookware. Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, and safeguard your information while providing a smooth and reliable shopping experience. By using our website, you agree to the practices described below.
2. Information We Collect
When you visit our website, browse products, or place an order, we may collect certain types of information to help us serve you better. The information we collect includes:
- Basic contact details such as your name, email address, phone number, and shipping/billing address
- Order and payment information (processed securely through third-party payment systems like PayPal; we do not store your complete card data)
- Communication records, such as messages or inquiries sent through email or our contact forms
- Device and browsing data, including IP address, browser type, and time of visit, to help us optimize site performance and security
We only collect information that is relevant to fulfilling your orders, ensuring smooth communication, and improving your overall experience.
3. How We Use the Information
The information you provide is used only for purposes directly related to your shopping experience. We use it to:
- Process your orders, arrange shipping, and provide order updates
- Communicate with you regarding questions, product inquiries, or after-sales service
- Send service notifications, promotions, or updates (only if you choose to receive them)
- Maintain and improve our website’s usability, performance, and security
We do not sell, rent, or trade your personal data to any other party.
4. Data Protection and Security
SASITEPAN uses SSL encryption on all payment and data transmission pages to ensure your personal information remains private. Access to personal data is restricted to authorized personnel who are trained in data protection and confidentiality.
We maintain internal monitoring and regular updates to our website systems to prevent unauthorized access, data loss, or misuse.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help remember your preferences, store items in your cart, and analyze website performance. You can choose to disable cookies through your browser settings, but some site features may not function properly if you do so.
6. Data Retention
We keep your personal data only for as long as needed to fulfill your orders, provide customer service, or comply with basic legal record-keeping requirements. When data is no longer required, it will be securely deleted or anonymized.
7. Sharing Information with Service Providers
To complete your orders and provide smooth service, SASITEPAN works with trusted third-party partners such as payment processors, logistics companies, and customer support platforms. These partners are authorized only to perform specific services on our behalf and are required to handle your information safely and confidentially.
8. Your Rights
We respect your right to control your personal information. You may at any time:
- Request to review or correct your information
- Request deletion of your account or data (subject to order completion and legal requirements)
- Withdraw consent to receive marketing emails or messages
To exercise these rights, simply contact our customer support team using the information below.
9. Children’s Privacy
SASITEPAN does not knowingly collect information from children under 13 years old. If we become aware that such data has been unintentionally collected, we will delete it immediately.
10. Policy Updates
We may revise this Privacy Policy occasionally to reflect updates in our products, website features, or security practices. All updates will be posted here. We encourage users to review this page periodically.
SASITEPAN is dedicated to providing every customer with safe, trustworthy cookware and a transparent, respectful online experience.